Website and Mobile Application Terms and Conditions

Effective Date: 1st April 2026

Introduction
1. These terms and conditions (“Terms”) govern the access to and use of (i) the website www.source.one (the “Website”) and (ii) the mobile applications made available under the “source.one” and “sell.source” brands on Android and iOS (the “Apps”, and together with the Website, the “Platform”) operated by SPCX Private Limited, a company incorporated under the laws of India, having its registered office at 1st Floor, Duggal Plaza, S. No. 692 A/3C, Premnagar, Bibvewadi, Pune, Maharashtra 411037 (“Company”, “we”, “us”, or “our”).
2. The Platform supports various products and verticals operated under the “source.one” ecosystem, including without limitation providing industry news and information, Buy Polymers, Sell Polymers, SourcePlus, Source.re, Additives and any other products or verticals which may be introduced or made available from time to time irrespective of their nature (collectively, the “Services”). All such products and verticals are covered by these Terms.
3. The Website primarily displays information about our business, products and Services, whereas the Apps constitute the primary trading platform on which buyers and sellers can place and receive orders and undertake transactions.
4. By accessing, browsing, registering on, or using any part of the Platform, you agree to be bound by these Terms, as may be updated from time to time in accordance with Clause 15 below. If you do not agree to these Terms, you must not access or use the Platform.
Corporate Information and Contact Details
1. Legal entity: SPCX Private Limited.
2. Corporate Identification Number (CIN): U51909PN2018PTC178336.
3. Registered office / postal address for notices: 1st Floor, Duggal Plaza, S. No. 692 A/3C, Premnagar, Bibvewadi, Pune, Maharashtra 411037.
4. Official email for legal and compliance notices: compliance@source.one.
5. Official contact number: +91 9614063333.
Eligibility and User Categories
1. The Platform is intended for use within the territory of India. It is primarily designed for business customers , including but not limited to: (i) buyers (B2B customers), (ii) sellers / suppliers, (iii) logistics partners / transporters, (iv) internal sales agents / channel partners, and (v) end-users accessing marketing content, blogs or newsletters or other informational materials who have registered on the Platform (collectively referred to as “Users / “you” / “your” / “yours”).
2. Any person, including individuals and sole proprietors, may register and use the Platform, subject to these Terms. However, the Services are structured and priced as business-to-business (B2B) services and you acknowledge this business-focused nature of the Platform.
3. Individuals using the Platform must be at least 18 years of age and must have the legal capacity to contract under applicable laws. By using the Platform, you represent and warrant that you are at least 18 years old and are competent to form a binding contract with the Company.
4. If you are registering or using the Platform on behalf of a company, partnership, LLP, proprietorship or other entity, you represent that you are duly authorised to bind such entity to these Terms, and that such entity accepts these Terms. If you do not meet these requirements, you must not access or use the Website.
Acceptance of Terms
1. By accessing or using the Platform in any manner (including merely browsing the Website or installing or accessing the Apps), you acknowledge that you have read, understood and agreed to be bound and abide by these Terms and the Privacy Policy. Hence, please read the terms and conditions carefully before you start to use the Platform. If you do not want to agree to these Terms or the Privacy Policy, you must not access or use the Platform.
2. We may implement click‑wrap acceptance (for example, by asking you to click “I Agree”) at account creation, login, and/or prior to placing orders or accessing certain features. Your clicking to accept, or continued use of the Platform after being presented with updated terms, will constitute your binding acceptance of the applicable version of the Terms and Privacy Policy.
Changes to the Terms
1. We reserve the right to amend, modify, or update these Terms of Use at our sole discretion from time to time. Where required under applicable law, we shall provide notice of any changes. All other changes shall become effective immediately when we post them, and shall apply to all subsequent access to and use of the Platform.
2. Any amendment to the dispute resolution provisions set out under the section “Governing Law and Jurisdiction: shall not apply to disputes in respect of which the parties had actual notice regarding the dispute before the date such amendments are published.
3. Your continued access to or use of the Platform after the revised terms are posted shall constitute your acknowledgement and acceptance of the updated Terms. Users are advised to review this page periodically, as the Terms are binding upon publication.
Account Registration Verification, Access and Security
1. To access certain features or services of the Platform, you may be required to create an account. At the time of registration, you shall provide accurate and complete and current information, including but not limited to mobile number, company name, GSTIN and other details as may be requested from time to time. Where a valid GSTIN is provided, certain business details may be retrieved from authorised third-party data service providers or from publicly available or government-maintained databases. You agree that all information you provide to register with this Platform is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.
2. Account verification is presently carried out using one‑time passwords (OTPs) delivered over SMS and/or WhatsApp to your registered mobile number. No separate email verification is currently used. Certain KYC, document review or credit checks may be carried out at later stages of the business relationship, including with the assistance of third‑party service providers , and we may obtain certain information about you from public/government sources.
3. Multiple accounts: Multiple accounts from different contact numbers associated with the same entity are technically possible, provided that the same GSTIN is used; however, we reserve the right to limit, merge or suspend multiple accounts where we believe they may be misleading, abusive or otherwise inappropriate.
4. Login credentials are generally managed via mobile number and OTP. You are responsible for maintaining the confidentiality of your device and OTPs and for all activities that occur under your account. Account sharing is not permitted as a matter of policy and you also acknowledge that your account is personal to you and agree not to provide any other personal with access to or use of your login credentials or any other security information. You agree to immediately notify us of any unauthorised access or suspicious activity relating to your account or any other breach of security. You also agree to log off your account after each session and should be cautious while accessing your count from public or shared computer so that others are not able to view or record your lgin credential or other personal information.
5. We reserve the right to withdraw or amend this Platform, and any service or material we provide on the Platform, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Platform is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Platform, or the entire Platform, to users, including registered user
6. We may, but are not obligated to, implement role‑based access within the same corporate account (for example, different roles for operations, finance, procurement). Where such options are implemented, it remains your responsibility to assign and manage user roles, and to ensure that only authorized individuals have access under your account.
Nature of Services and Transactional Framework
1. Nature of Platform:
  The Platform facilitates B2B distribution and trading of polymers, chemicals and related industrial raw materials, including products and verticals such as SourcePlus and Source.re, as well as related services such as logistics coordination and order management. The Platform is currently offered only for use within India and all transactions are deemed to occur within India, unless expressly agreed otherwise in a separate written agreement.
2. Role of the Company:
  The Platform may operate under different commercial structures depending on the product category, transaction type, and agreed commercial arrangement. In certain transactions, the Company may act as a principal, contracting in its own name and issuing the relevant commercial documentation.
  In other transactions, the Company may act solely as an intermediary, facilitator or coordinating platform, enabling transactions between buyers and third-party suppliers without assuming title of the goods.
  The Company’s role in a particular transaction shall be determined on a transaction-specific basis and may be reflected in the relevant purchase order, pro forma invoice, tax invoice, supply agreement, or other transaction documentation.
  
  Nothing contained herein shall be construed to create any partnership, joint venture, agency (other than expressly stated), or employment relationship between the Company and any User.
3. Orders placed or accepted through the Apps constitute offers and acceptances between the relevant buyer and us and/or the relevant supplier (as applicable), and may be further governed by separate contracts such as supply agreements, purchase orders, sales orders or other written arrangements. In case of inconsistency between these Terms and any such specific written contracts, the latter will ordinarily prevail for the specific transaction, unless expressly agreed otherwise.
4. Confirmation may be communicated through the Platform, email, WhatsApp, or other officially recognized communication channels. Until such confirmation is issued, the Company reserves the right, at its sole discretion, to reject, modify, or cancel any order without incurring liability.
5. The Platform may display prices, product specifications, availability and other information. Such information may be based on data provided by third‑party suppliers or on internal pricing and risk models and is subject to change at any time without prior notice. The pricing, minimum order quantities (MOQs), credit period, other transactions-specific conditions may be mutually negotiated and agreed through the Platform, email correspondence, WhatsApp communications and other official designated communication channels. Once confirmed in writing through any of the above channels, such agreed terms shall be binding upon the relevant parties.
6. System-generated documents, including pro forma invoices, order acknowledgements, or automated notifications, may be issued upon order placement. Such automatically generated documents are subject to internal review and shall not, by themselves, constitute binding acceptance unless expressly confirmed.
7. Supplier Onboarding and Authority
  Suppliers may be onboarded through the Platform, through offline processes facilitated by the Company’s sales representatives, or through other approved channels. Where account information is created or uploaded pursuant to offline onboarding, the Supplier represents and warrants that:
  Such onboarding was duly authorised;
  All information provided is accurate and complete; and
  The account and any actions taken thereunder are binding upon the Supplier.
The Company shall not be liable for inaccuracies in information supplied by Suppliers during onboarding.
Cancellations, Returns and Refunds
Orders, once confirmed, are non-cancellable by the Buyer, whether before or after dispatch. The Company and/or the relevant supplier reserves the right to cancel an order prior to dispatch in cases including, without limitation, stock unavailability, pricing errors, regulatory issues, or other operational constraints. Returns are not permitted by the Company. Any complaint must be raised within the prescribed timeline through the designated support channels on the Platform. Refunds, replacements, or credit notes shall be issued only where the Company determines that the defect or deficiency is determined to be the responsibility of the Company.
Logistics, delivery, and risk
1. Where logistics are arranged by the Company through third-party transport partners, such transport partners shall act as independent contractors. While the Company may coordinate transportation, it shall not be liable for delays, loss, damage, or short delivery arising due to acts or omissions of third-party logistics providers, force majeure events, governmental actions, road conditions, strikes, accidents, or other causes beyond its reasonable control.
2. Risk and title to the goods shall pass in accordance with the agreed commercial terms specified in the relevant transaction documentation. Upon delivery, the Buyer shall promptly inspect the goods and notify the Company in writing of any visible damage, shortage, or discrepancy at the time of delivery. Failure to provide such notice within the stipulated period shall be deemed acceptance of the goods in good condition.
3. Delivery timelines, dispatch schedules, and cut-off times are determined on a transaction-specific basis and are not standardised. Any communicated delivery date shall be indicative only and subject to product availability, regulatory requirements, logistical constraints, and operational feasibility. Time shall not be deemed of the essence unless expressly agreed in writing. The Company shall not be liable for delays unless caused solely by its wilful misconduct.
4. Any insurance coverage maintained by the Company, if applicable, shall be subject to the terms, conditions, deductibles, and limitations of the relevant insurance policy. The Company’s aggregate liability in relation to logistics, loss, or damage shall not exceed the value of the affected goods as reflected in the relevant invoice. Under no circumstances shall the Company be liable for indirect, incidental, special, or consequential losses, including loss of profit, business interruption, or loss of market.
Invoicing, Taxes and Payments
1. Unless otherwise agreed in writing, tax invoices in relation to transactions carried out through the Platform are ordinarily issued by SPCX Private Limited in its own name. In certain structures or as per specific agreements, invoices may also be issued by third‑party sellers or by both the Company and such sellers, depending on the commercial model adopted for specific products or verticals.
2. Invoices are generally delivered via electronic means, including email and/or WhatsApp, and may also be made available within the Apps or through download links, as may be operationally implemented from time to time.
3. You are responsible for all applicable taxes (including GST, TDS/withholding taxes, and any other statutory levies) relating to transactions conducted through the Platform, in accordance with applicable law.
4. Payment methods may include bank transfers, payment through gateway
5. and other channels enabled from time to time. As of now, we do not ourselves collect or store payment card numbers, UPI VPAs, or similar payment instrument details; such details, where applicable, are ordinarily handled by payment gateways or banks, subject to their own terms and privacy practices.
Credit, Default, Suspension and Recovery
1. Where credit terms or limits are offered, these may be determined by us or the third-party seller, including on the basis of financial and background verification, internal credit policies and assessments supported by third‑party providers and public data sources. We may revise, suspend or withdraw any credit terms or limits at any time without prior notice.
2. In case of delayed or non‑payment of any amounts due, we may, without prejudice to any other rights and remedies available under law or contract:
  - Levy late payment charges and/or interest at rates notified to you or set out in the relevant invoice or contract;
  - Withhold or suspend further deliveries, fulfilment or access to credit or other Services;
  - Exercise set‑off or adjustment rights against any amounts payable by us to you under current or future transactions; and
  - Engage collection agencies, legal partners or other service providers to recover dues, in which case we may share basic transactional and customer data with such parties for the limited purpose of collections and recovery.

User Obligations and Prohibited Conduct
You agree to use the Platform only for lawful purposes and in accordance with these Terms. Without limiting the generality of the foregoing, you shall not:
Misrepresent your identity, business credentials, authorisation or affiliation in any manner, including by providing inaccurate or misleading details about your entity, GSTIN or business operations;
Abuse or misuse any credit period, credit facilities or financing arrangements that may be provided, including by deliberately delaying payments or exceeding notified limits;
Engage in unlawful reselling, diversion, or export control violations in relation to products procured via the Platform;
Attempt to circumvent our role by soliciting or entering into arrangements intended to bypass the Platform’s commercial structure, including direct dealings with counterparties in contravention of specific agreements or policies or procure sending any advertising or promotional material, including any “junk mail”, “spam” or any other similar spam solicitation ;
Use the Platform to transmit any unlawful, harmful, defamatory, obscene or otherwise objectionable content, or to upload viruses, malware or other harmful code;
Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
Interfere with or attempt to interfere with the proper working of the Platform or with any other user’s access to the Platform;
Reverse engineer, decompile, disassemble, copy, frame, distillation, mirror or otherwise attempt to derive the source code of any part of the Platform, except to the extent permitted by applicable law;
To impersonate or attempt to impersonate the Company, our employee, another user or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).
To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Platform, or which, as determined by us, may harm the Company or users of the Platform or expose them to liability. Use any automated tools, bots or scrapers to access, query or copy any content or data from the Platform, except as expressly permitted by us in writing.

. Platform Features and Use of Automated Systems
1. The Company may, from time to time, introduce, modify or discontinue features on the Platform, including but not limited to integrations with third-party systems (such as ERP or inventory systems), data tools, or any referral, affiliate or loyalty programs. Such features may be made available and may be subject to additional terms, where applicable.
2. The Platform may also use automated systems for purposes such as pricing, freight calculation, and identifying potential risks or irregular activities. These systems are based on available data and standard processes. The Company does not guarantee the accuracy, completeness or outcome of any automated processes and reserves the right to review and modify such outputs by such systems at the Company’s discretion.
. Intellectual Property
1. All rights, title and interest in and to the Platform, including the “source.one” brand and logos, the underlying software, code, app design, interfaces, data models, pricing algorithms and all related intellectual property and proprietary materials, are owned by SPCX Private Limited or its licensors, and are protected under applicable intellectual property laws. No third‑party licensors requiring special flow‑down terms have been identified as of the date hereof.
2. Subject to your compliance with these Terms, we grant you a limited, revocable, non‑exclusive, non‑transferable and non‑sublicensable licence to access and use the Platform solely for your internal business purposes in connection with the Services. You are not granted any right to integrate with our systems via API, export data in bulk, or build products or services on top of our services, except where expressly permitted by us in a separate written agreement.
3. You must not reproduce, distribute, modify, create a derivative work of, publicly display, publicly perform, republish, download, store or transmit any of the material of our Platform.
4. You shall not use our trade names, trademarks, service marks, logos or other brand features (collectively, “Marks”) in any marketing materials, communications, domain names, social media handles or other public forums, without our prior written consent. Any permitted use of our Marks shall be in accordance with our applicable brand guidelines and instructions.
5. We may from time to time display third‑party logos or marks (for example in marketing materials) subject to such third parties’ consent and applicable contractual conditions. No rights are granted to you in respect of such third‑party marks.
6. If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Platform in breach of the Terms, your right to use the Platform will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Platform or any content on the Platform is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Platform not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.
Data, Communications and Testimonials
1. All information we collect on this Platform is subject to our Privacy Policy (Link). By using the Platform, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.
  Please review our Privacy Policy (Link) for more details about the information we collect.
2. During your use of the Platform, we collect and process certain personal and business data, including at registration (e.g., mobile numbers, GSTIN, company name, PAN, addresses, authorised contact details) and during platform usage (e.g., order history and transaction values). We may also collect data from public and government sources. Our processing of such data is described in detail in the Privacy Policy, which forms an integral part of these Terms.
3. Communications relating to orders, support and operations may occur through in‑app messaging, WhatsApp, phone calls or other channels, in addition to email. Such communications may be logged or retained for operational and dispute‑resolution purposes, as further described in the Privacy Policy.
4. We may showcase customer testimonials, including names, designations and, in some cases, videos or company names/titles, for marketing and promotional purposes. We obtain appropriate consents from such individuals and/or entities for such use, in accordance with applicable law and our internal processes.

. Disclaimers and Exclusions of Warranties
1. The Platform, Services and all information, content, materials or products made available on or through the Platform are provided on an “as is” and “as available” basis, without any representation or warranty of any kind, whether express, implied, statutory or otherwise, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, non‑infringement, or availability.
2. While we endeavour to maintain accurate and up‑to‑date information, we do not warrant the accuracy, completeness, reliability or timeliness of any information, including product specifications or other content provided by third‑party suppliers or other users. Responsibility for such third‑party information rests with the respective providers.
3. Without prejudice to the generality of the foregoing, we do not assume any responsibility or liability for:
  - Indirect, incidental, special, punitive or consequential damages, including loss of profits, loss of business, loss of goodwill, or business interruption, arising out of or in connection with the use or inability to use the Platform or Services, even if we have been advised of the possibility of such damages;
  - Any acts, omissions, defaults, errors, delays or failures on the part of third‑party service providers, including logistics partners, payment gateways, banks, communication platforms (such as WhatsApp) or social media platforms, which are governed by their own terms and policies; we do not control over the contents of those sites or resources and accept no responsibility for them or for any loss or damages that may arise from your use of them.
  -Market conditions, including fluctuations in polymer or chemical prices, availability or other commercial parameters, or the suitability of any product for a particular use or application, unless expressly warranted in a specific written contract.

Third-Party Websites and Links

The Platform may contain links to, or may allow you to access or interact with, third-party websites, applications, platforms, tools or services (including, without limitation, logistics tracking portals, payment gateways, government portals, social media pages, app stores and communication platforms such as WhatsApp) that are not owned, controlled or operated by the Company (collectively, “Third-Party Platforms”). Your use of any Third-Party Platforms will be subject to the terms and conditions, privacy policies and other rules of such Third-Party Platforms, and Company shall not be responsible or liable for the content, security, privacy practices, availability or operation of any Third-Party Platforms.
Any link or integration to a Third-Party Platform is provided merely as a convenience and does not constitute or imply (i) any endorsement, recommendation or sponsorship of such Third-Party Platform or its operators, or (ii) any association, partnership or joint venture between SPCX Private Limited and such third party, unless expressly stated in a separate written agreement.
When you click on, access, or otherwise engage with any Third-Party Platform from or in connection with the Platform, you do so at your sole risk. You are solely responsible for reviewing and complying with the applicable terms, privacy policies and practices of such Third-Party Platforms before using them or providing any information or effecting any transactions through them.
To the maximum extent permitted by applicable law, the Company disclaims all liability for any loss, damage, cost or expense (whether direct, indirect, incidental, consequential or otherwise) arising out of or in connection with:
- your use of, or inability to use, any Third-Party Platform, including any acts or omissions of the operators of such platforms;
- any content, information, advice, representations, products or services provided on or through any Third-Party Platform;
- any unauthorised access to or use, loss, theft or compromise of data, payment information or credentials occurring on or through any Third-Party Platform; or
- any viruses, malware, security vulnerabilities, interruptions, errors or other issues originating from or attributable to any Third-Party Platform.

Without prejudice to the foregoing, where we facilitate access to Third-Party Platforms (for example, by linking to logistics tracking pages, payment interfaces or government portals), such facilitation is done on an “as is” and “as available” basis, and does not create any obligation on the Company to monitor, supervise, validate or maintain such Third-Party Platforms.

. Limitation of Liability
1. To the maximum extent permitted by applicable law, in no event shall our aggregate liability arising out of or in connection with these Terms, the Platform or the Services (whether in contract, tort including negligence, strict liability or otherwise) exceed, in respect of any claim or series of related claims, the lower of:
  - the total fees (if any) actually paid by you to us for the specific transaction giving rise to the claim; or
  - the aggregate fees (if any) actually paid by you to us during the three (3) months immediately preceding the event giving rise to the claim.

Separate or higher liability caps (including those mandated by applicable data protection or sectoral laws) may apply in relation to specific products, Services or data/privacy incidents, if and to the extent expressly provided in a separate written contract or as required under applicable law.
The limitations and exclusions in these Terms shall apply irrespective of the form of action or theory of liability, and shall apply to the fullest extent permitted by law, but shall not limit liability that cannot lawfully be excluded under applicable law.

.Indemnity
1. You agree to indemnify, defend and hold harmless the Company and its directors, officers, employees, agents, affiliates and representatives from and against any and all losses, liabilities, claims, damages, costs and expenses (including reasonable legal fees) arising out of or in connection including but not limited with:
  - Your breach of these Terms or of any applicable law;
  - Your misrepresentation of identity, business credentials or authorisation, including with respect to GSTIN and other regulatory information;
  - Your misuse of any credit facilities or abuse of payment terms or financing arrangements made available in connection with the Platform;
  - Your infringement of any intellectual property or other proprietary rights of the Company or any third party;
  - Your use of the Platform in violation of any export control, sanctions or other regulatory requirements; and
  - Any claim from third parties (including your customers, employees or representatives) arising from or related to your use of the Platform or the products and services procured via the Platform.

Modifications to Terms, Privacy Policy and Services
1. We reserve the right, at our sole discretion, to modify, update or replace these Terms and/or the Privacy Policy at any time, as well as to modify, suspend or discontinue any part of the Platform or particular products or features (including SourcePlus or Source.re), with or without prior notice, except where specific notice is required by law.
2. We will ordinarily indicate the effective date of the latest version on the Website and/or Apps and may also provide in‑app notifications in the Apps to inform you of material changes. Email or WhatsApp notifications may or may not be used for such updates, depending on our implementation at the relevant time.
3. By continuing to access or use the Platform after the effective date of an updated version of the Terms and/or Privacy Policy, or by expressly clicking to accept such updated version where prompted, you agree to be bound by the updated version. If you do not agree, you must discontinue use of the Platform.
4. New Terms and Privacy Policy shall ordinarily become effective from the date of publication on the Platform, or from such specific effective date as may be stated therein.
.Mobile App–Specific Terms
1. The Mobile Application is currently available on Android (Google Play Store) and iOS (Apple App Store). The App may also be updated or discontinued in accordance with platform policies or our own product decisions.
2. The App may require certain operating system‑level permissions (for example, access to location, camera or microphone), in order to enable features such as logistics tracking, document upload, or communication features. Details of the categories of data linked with such permissions are described in the Privacy Policy. The Company may release updated or new versions of the App from time to time, and continued use of the App may require installation of such updates. The Company does not assure compatibility with all devices, operating systems, or software versions.
3. Your use of app‑store platforms (Google Play Store, Apple App Store, etc.) is also subject to the terms and policies of those third‑party platforms, and we are not responsible for any acts or omissions of such platforms.
Term, Suspension and Termination
1. These Terms shall remain in effect for so long as you access or use the Platform, or until terminated in accordance with this Clause.
2. We may, at our sole discretion, immediately suspend or terminate your access to the Platform (in whole or in part) and/or your account, with or without notice, if:
  - We reasonably believe that you have breached these Terms or any applicable law;
  - We suspect fraud, misuse or security risks associated with your account;
  - We are required to do so by law, regulation or court/authority order; or
  - We discontinue the Platform or the relevant Services.

You may terminate your use of the Platform at any time by ceasing access and, where provided, by following the account closure process. Termination by you shall not affect any obligations incurred prior to termination, including any purchase orders confirmed prior to suspension, unless such orders are the cause of suspension, payment and indemnity obligations or other obligations accrued prior to termination.
Upon suspension or termination, your right to access the Platform shall cease. The Company may retain account information and transaction records in accordance with applicable law and its internal record-retention policies. The Company shall not be obligated to delete sorted transactional or compliance-related data immediately upon termination.
Any provisions which by their nature are intended to survive termination (including confidentiality, intellectual property, limitation of liability, disclaimers, indemnities, payment obligations and dispute resolution) shall continue to apply notwithstanding any termination or expiry of these Terms.

Governing Law and Dispute Resolution
1. These Terms (and any non‑contractual obligations arising out of or in connection with them) and the Privacy Policy shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
2. Prior to initiating any court, arbitration or other formal proceedings, the parties shall endeavour to resolve disputes through good‑faith discussions, including, where feasible, through online dispute resolution or mediation processes agreed between the parties If the Parties fail to resolve the issues through such mutual consultation, the dispute shall be referred to arbitration as per the provisions of the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed by the Parties mutually. If the parties fail to agree on a sole arbitrator within fifteen (15) days, the tribunal shall consist of three arbitrators, with each party appointing one arbitrator and the two appointed arbitrators jointly appointing the presiding arbitrator. The seat and venue of arbitration shall be Pune and the language of arbitration shall be English.
3. Subject to the arbitration provisions above, the courts and tribunals of Pune, Maharashtra, India shall have exclusive jurisdiction in respect of all disputes arising out of or in connection with these Terms or your use of the Platform, subject to any specific jurisdictional arrangements provided in a separate written contract.
.Miscellaneous
1. Our Terms and Conditions and our Privacy Policy constitute the sole and entire agreement between you and the Company regarding the Platform and supersede all prior all other prior and contemporaneous agreements, arrangements and understandings (whether written or oral) between the Parties with respect to their subject matter.
2. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
3. Our failure or delay in enforcing any provision of these Terms shall not be construed as a waiver of any rights.
4. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations to any affiliate or successor entity in connection with a merger, acquisition, reorganisation or sale of assets, without your prior consent.
5. Neither Party shall be responsible or liable for any delay or failure to perform its obligations (other than an obligation to make payment) under these Terms of Use due to unforeseen circumstances or any event which is beyond that Party's reasonable control and without its fault or negligence, but not limited to, acts of God, war, riots, embargoes, strikes, pandemics, lockouts, acts of any Government authority, delays in obtaining licenses or rejection of applications under the Statutes, failure of telephone connections or power failure, fire or floods.
6. The Platform is operated by SPCX PRIVATE LIMITED 1ST FLOOR, DUGGAL PLAZA, S. NO. 692 A/3C, PREMNAGAR, BIBVEWADI, PUNE, MAHARASHTRA 411037. All feedback, comments, requests for technical support and other communications relating to the Platform should be directed to: connect@source.one.